Dear Mr Lopaski

Thank you for your feedback.

I am sorry that you were sent mixed products on your last order. We sometimes are unable to source products from one supplier and in our effort to keep stocks at a sufficient level may source items from an alternative which can then cause some differences between the product features. If this is the case it is normally picked up in our picking and packing process but somehow has escaped our attention on this occasion.
Please accept my sincere apologies for any inconvenience and I will arrange to send identical products to you.

Kind Regards
Dorothy Jones
Customer Services Team Leader