Jamie Griffin´s profile
Reviews (1)
Gear Zone
Bit of a con
ordered what i thought would be a set of dumbells for just over £13 including PP
When my product arrived it only had one dumbell in the box which i found strange so i rang up your company and asked where the other one was and was told they are sold separately which is such a con. This was not mentioned anywhere when i was buying this product, who in there right mind would buy just one dumbell. I think you do this so that people will think they are getting a good offer and then have to buy the other one because they have payed so much for PP. You must get complaints all the time. I will make a note not to use your company again. So i have brought a lovely set from Argos for £15.99 FOR 2 dumbells because they are sold as a set.
Reply from Gear-zone.co.uk
Jamie Griffin´s profile
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Many thanks for taking the time to review us, and I'm really sorry you felt conned.
Admittedly the description of the Neoprene Dumbbell was not exactly crystal clear on the quantity supplied, with the title listing a singular dumbbell and the image showing two. I have now fixed this to avoid ambiguity in the future. Yours is the first complaint to have reached me about this, which is why it hadn't been fixed earlier...we do take complaints seriously and wherever possible we won't make them twice!
I can of course, say that the idea we'd do this to annoy customers into buying a second pair hadn't crossed our minds; I rather suspect that I'd just be forever writing apologies on emails and Trustpilot. ;-)
Once again I'd like to offer my sincerest apologies for any confusion or inconvenience caused.
Kind regards,
David