Lesley Stangroom´s profile

Reviews (3)


Extra Leg Room problems

I booked this holiday on line and after reading reviews on Trip Advisor made the decision that we might benefit from Extra Leg room. I purchased these for myself and my husband on line without a problem. However when it came time to select our seats I kept getting a message saying there was a problem with the First Choice Server and to telephone to book seats. I did this and spoke to a very nice customer service agent who apologised for the server problem and assured me that he had booked our extra leg room seats. 32 A and B.
Later in the month I logged in to manage my account just to check flight details for car parking and I noticed an £85 admin fee and the extra leg room booking had gone. Feeling concerned I called the customer service number and was told that our extra leg room seats had been cancelled and an admin fee for the change in booking had been applied ???
As you can imagined I complained bitterly about this and I did manage to get the admin fee refunded but not the extra leg room as these had been resold to A.N. Other. The agent even went so far as to suggest that I had cancelled the extra leg room seat's myself, then to add insult to injury she reserved my husband and I seat's directly behind our original extra leg room seats in row 33A and B..Errr right, great that's really going to go down well.not !! I understand from a close friend that works for this holiday company that my experience on this occasion is far from unusual and that the extra leg room sold frequently exceed the actual number available. Mercifully on this occasion I wasn't out of pocket but buyers beware, make sure you check your holiday invoice lest this practice ends up costing you money.


super slick brace for an old duffers knee

I'm off skiing for the first time in 3 years following an ACL reconstruction.Having been advised to wear a knee brace I was then stuck with two questions
How and where does one obtain one of these things ?
SImples, type kneee brace in the search window and up pops PhysioRoom, with plenty of helfull advise and very reasonably priced products to choose from.
Delivery was well within the time scale stated. My newly aquired knee brace fits perfectly,all I need now is lots of lovely snow to fall and I'm sorted. Whoop whoop.

11 January 2013

Reply from Physioroom

Hello Lesley,

Thank you for taking the time to write a review for PhysioRoom.

It's great to hear how the knee brace fits you perfectly and will allow you to enjoy skiing once again.

Kind Regards

The PhysioRoom team


Great Service

Returning customer, first class service thus far. Would recommend without reservation.

23 May 2012

Reply from OutdoorWorldDirect

Thanks for the positive feedback. We appreciate the repeat custom. David

Lesley Stangroom´s profile

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Lesley Stangroom
United Kingdom