The following is a review that Debenhams asked for, then rejected:
"I purchased a Red retro phone handset. The description said it would not only work with iphones, but any that had the correct plug size. I tried it on my phone(Sony Xperia) as soon as I received it. Did not work, my phone rejected it. OK maybe my phone is special- oh well. The problem is that I called customer service twice, to return it. On both occasions I was put on hold, then someone put the phone down on me! That's not the way to run a "customer service" team. Now I'm left with a handset I cannot use and the money I purchased it for is gone! I am totally dissatisfied with Debenhams and have told at least 5 of my friends about it."
This is what they had to say about my review:
"There was a problem with your review"
"Thank you for taking the time to write a review for Red retro phone handset. Your feedback is very important to us and other customers.
Unfortunately, your review has been rejected as it was deemed to be a customer service issue. Please contact our customer services. We encourage you to review our guidelines and resubmit your review on Red retro phone handset. "
Did they notice that I tried calling customer service twice? The next move was theirs. Don't you think they should have at least apologized? Offered to contact me? This is their standard "customer service", lousy!!! The service gets no better in their stores. They ignore you, are not helpful and are snooty. It's like the staff think their to good to help you.
Bruce Gunn found this review useful
I was promised the toilet seat by the next day. I ordered before 1:00pm and your site said I would have it by the next day. It took order day plus 2. If you cannot deliver in the time you say, you should change the offer. I was not satisfied with your service.
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