Paul Smith´s profile

Reviews (5)

Brook Taverner

quality product delivered quickly

High quality products, delivered quickly at a good price


Can't be beaten for price, range or customer service

Can't be beaten for price, range or customer service


awful customer service

Awful service, will never fly BMI again

Beautiful bag, good price and good customer service

Really high quality leather bag, and good comms with customer service to inform me of delivery date.

14 October 2011

Reply from Pure Luxuries

Hi Paul,
Thanks for taking the time to review us! I'm happy to hear you've had a good experience with Pure Luxuries; if there is anything else we can do to help, please feel free to get in touch!

Warm regards,
Rory Customer Care

SmartBuyGlasses UK

terrible experience. no stock, still waiting after 2 months.

My initial impressions were positive, a decent website, really good prices.
However, after ordering, that's where the positive impressions ended.

The eta for my glasses was 4 days.
2 months later, with no explanation, I was still waiting. In the end, I had to cancel my order, and look elsewhere. smartbuyglasses had no way of telling me when my glasses would actually be delivered, and just kept sending me a standard email that it may be anytime between 1 and 3 months (all this after telling me it'd take around a week).

No idea why they take orders when they do not have the stock, and seem to have no way of getting hold of it.

On top of all this, the customer service was very rude and snappy.

Don't be conned - it may be cheap, but you get what you pay for!

Jeremyand gus found this review useful

Paul Smith´s profile

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Paul Smith
United Kingdom