Penny Seguss´ profile

Reviews (2)

Dangleberry Music

Fabulous Service; highly recommended

I bought an electric guitar for my son and as a non-guitar playing mummy, didn't realise that he would want a "big" amp, I also bought the wrong size!!! We contacted Dangleberry who sent the loveliest email with details of how to return and advice on what to buy. As soon as they received the returned guitar they credited our account and sent an email to us to let us know; no suggestion that we needed to order the new items and have a "credit" on our account with them.

I am incredibly impressed with the personal service and absolutely delightful people who work there (so not be put off by the email only enquiries, they get back to you immediately).

Please support this great independent company; they deserve to succeed.

Mum of budding rock star (who now has a blue guitar and correct amp)!

Jokers' Masquerade

Delivery arrived at nearly 7pm and watch out for "extras"

I paid over £12 for next day delivery (before 5.30pm) but the parcel did not arrive until 6.45pm.

I was also charged £1.25 for a text alert when delivery was made. It seems that I ticked a box to ask for that. I must admit I was in a rush and didn't notice the charge for this. I was charged but no text sent!!

They have said I will be refunded the text charge because no text was sent and that they will take it up with the courier company but no refund yet and altogether a disappointing experience.

24 May 2012

Reply from Jokers' Masquerade

Hi Penny, thank you for leaving us with a review. We are sorry to hear that your order arrived late on the day of delivery. Our couriers inform us that there was a delay in the drivers round on this specific day and as a result ran later than expected. They assure us that this is a very rare occurrence. A refund of £6.00 has been processed back to your account today with our apologies. Your refund for the text message has been processed but may take a day or two to show on your bank statement. We are sorry for the disappointment caused but hope we can reassure you that both these issues are very rare and that we may get the opportunity to welcome you back to the website in the future.

Penny Seguss´ profile

profile image of Penny Seguss
Penny Seguss
Reviewer
Female, 1971
London, United Kingdom

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