Mark Doherty´s profile

Reviews (1)

Simply Baby

Unsatisfactory Customer Service

We purchased a rather expensive twin buggy which we were told was for next day delivery. However, it later transpired that this was not the case as it was produced by Bebecar. We were told that we should expect the item within 14 days of placing the order. We received the item well after this time and we did not feel as though the customer service department was at all helpful. When trying to contact the customer service department we found on many days that they did not pick up the phone until after 10:00 am and always closed by 16:00. We sent an email expressing our disappointment at the service delivery whilst providing SimplyBaby with the opportunity to respond to our feelings of poor service delivery and they did not even bother to respond to this email. Very disappointing all round!

22 May 2012

Reply from www.simplybaby.co.uk

Hello. I am very sorry that you feel this way. Your order was placed on the 28th April and was ordered with the manufacturer the same day. Your order came into us and was dispatched on the 14th May- which is 12 days from your order date excluding weekends. Whenever you rang we assisted you, chasing the item up with the manufacturer every time although it was was in the indicated time frame. I appreciate that there was delivery problems- first with the shipment from our supplier to us, then from us to you. I know this is frustrating however we do use third party couriers and again, I chased up our supplier to try and establish what the issue is. Each time I contacted you back.On the top of our website page it does state next day delivery for stock items; however onn every item listing it also states the individual lead time of the product. Further on down the page it lists what these lead times mean. It also states on the customer care page of our website our phone line opening times- 10am-4pm weekdays. I apologise if you feel our service was unsatisfactory, however we did do all we can to assist you with your purchase.

Mark Doherty´s profile

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Mark Doherty
Reviewer
United Kingdom

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