Hello. I am very sorry that you feel this way. Your order was placed on the 28th April and was ordered with the manufacturer the same day. Your order came into us and was dispatched on the 14th May- which is 12 days from your order date excluding weekends. Whenever you rang we assisted you, chasing the item up with the manufacturer every time although it was was in the indicated time frame. I appreciate that there was delivery problems- first with the shipment from our supplier to us, then from us to you. I know this is frustrating however we do use third party couriers and again, I chased up our supplier to try and establish what the issue is. Each time I contacted you back.On the top of our website page it does state next day delivery for stock items; however onn every item listing it also states the individual lead time of the product. Further on down the page it lists what these lead times mean. It also states on the customer care page of our website our phone line opening times- 10am-4pm weekdays. I apologise if you feel our service was unsatisfactory, however we did do all we can to assist you with your purchase.