I recently ordered one of Scan's 3XS custom builds as they were cheaper and had a better choice of components than sites like pcspecialist or overclockers, they also had many satisfied customers on their forums over at Hexus which obviously seemed like a great indicator.
When ordering these 3XS builds you're often quoted ten working days as an estimate for when the system will be delivered, I understand that this was an estimate and that they had a bit of a backlog at the time I ordered but I was still a bit disappointed that my system did not start being built until the 12 working days after I had placed my order.
Once the build process got under way however my fears were assuaged, the actual process went quickly and at each stage customers receive an e-mail telling them where their system was in terms of the build process, once it reached the quality control stage where Scan run tests on the hardware to see how it performs I could also view the scores for my computer which was a very nice little bonus.
Once all the stages of the build were complete the system was dispatched the same day, using DPD instead of Netsolve (Scans own courier) as Netsolve would not have been able to deliver to the end of the week. When it became apparent to Scan that they would not be able to deliver quickly using Netsolve a customer service agent named Philip phoned me and told me about being able to use DPD to deliver the next day if I was confident in being able to set up the computer myself, he also informed me that sadly they were out of stock for the speakers I had ordered but he was able to refund the cost for them in the next couple of days. Philip was very helpful and courteous and I think it's great that they give the option of using a regular courier service if Netsolve would take a while to deliver.
The system arrived the next day and was very well packaged for protection, removing the bubble wrap inside the case I was very impressed by the build quality and the wire management inside the case, the build team obviously takes a lot of care with its systems.When I powered the system on I was very impressed by just how well the whole thing ran, the quality was of the very best and I am extremely pleased with its performance a week later.
Apart from the slightly long turnover times (and I'm sure this is just to ensure that all of their systems are of a great quality) I am extremely pleased with the service I have received from Scan, I was kept up to date throughout the process and informed of the goings on with my system, the customer services team was also especially helpful with my queries responded to quickly and politely and with the team being very active on the Hexus forums which is great as it provides another avenue for support, the team were just a pleasure to deal with. Perhaps most importantly though the system runs brilliantly and I am very happy with it, I would not hesitate to use Scan again in the future, it is indeed a great service.
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