Goods not fit for purpose!!!
Sink and semi pedestal bought, product sent without fittings, no mention of this on their website/within product details (which would appear to breach Sale of goods/Trade Descriptions Act 1969. Fittings not available from any major or independent plumber merchants (we telephoned 20 merchants). Customer services attitude very dismissive. Told by customer services that even through goods are not fit for purpose (i.e. basin cannot be fitted to the wall - semi-pedestal cannot be fitted to the basin) I would have to arrange and pay for the return of items (a refund is not in full if one must deduct for postage/courier - especially on items weighing a considerable amount). Customer service claimed that even through without fittings the basin and semi pedestal are unusable this did not mean the items were faulty!!! This leaves me £117 out of pocket for the two basins and pedestals. Bought a shower rose within same order which arrived without the fixing arm. I'm still waiting for this item to be delivered ( I was told 3 days I'm now on the sixth day of waiting) Disgusting!! Will never purchase from this site again. Since bought almost identical basin and pedestal (with fittings) cheaper from splashdirect.com..
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook