I recently ordered some items from JJB Sports, but getting my items was a complete nightmare. A week after I placed my order I got an email on a Sunday night saying that HDNL would deliver my parcel by Monday between 12-8pm. So I waited in Monday. No parcel. The tracking service said it returned to the depot at 6.30pm. So I attempted to reschedule delivery online and waited in Tuesday. Still no parcel. I tried several times to contact HDNL and was left on indefinate automated hold on a premium rate number. Finding and using their contact information is so unnecessarily difficult. Wednesday, my parcel sat in the depot. Thursday, the tracking service suggested my parcel went for a ride in the van without reaching my house. I finally received it on Friday, after a week of frustrated waiting and rearranged working hours...and was given an excuse that they'd tried to deliver it on Monday to the wrong house. The experience was so bad that I will actively avoid companies that use Yodel/HDNL from now on.
I have shopped with Pet Supermarket a couple of times now. The service is good, if a little slow. The main issue I have had is with communication. The first time I received no details about my order (which took around a fortnight to arrive) and the second time I received an email telling my my order was dispatched a week after my order had been delivered! However, the items were as advertised and a problem with a faulty product was dealt with easily.
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