While all of the staff I've talked to were very nice and helpful, I believe the Yodel delivery drivers aren't pulling their weight. One time I actually watched through my window as a Yodel driver walked up to the house and put a missed delivery slip through the door without ever knocking. The most recent incident involved me getting a next day delivery parcel and taking a day off to make sure I got it, because I was leaving the country the following. As I watched the tracking website, I noticed that the driver had put down that my address was incorrect. This being absurd as I've ordered from the seller before and Yodel have dropped packages off to my address, I spoke to Customer Service about it and found out the best they could do was to re-schedule delivery for a day after I'd already left the country. I ended up having to drive to the depot myself to pick up my package. Literally the most worthless next day service I've ever had the misfortune of using. They seem to do ok if there's no hurry though - all of my 5-day shipping packages seem to come early.
Mark Lee-symons found this review useful
I bought a computer case from this company. I was really happy with the quality and price of the item, as well as how quickly it had been shipped, but when I put the computer together, I noticed that the power button was broken. The company quickly sorted me out with a new button, which was perfectly adequate. I suppose anybody who buys an empty computer case should know how to replace a power button. I did snap off one of the fasteners that holds the face plate on the case while putting the new button in, but I can't exactly blame them for that. My only reservation is that I bought the item on eBay about a month ago, and they still haven't written feedback for me. They are a busy bunch - that was apparent from the fact that the case came in a box wrapped in another box and isolated with the most peculiar shock-proof material: crumpled boxes from graphics cards and other computer bits - but they should provide timely feedback for their clients if they're going to sell on eBay.
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