Wendy´s profile
Reviews (1)
Atlantic Shopping - Bar Stools & Dining Chairs
A few disappointments along the way
Initial order for two Orlando stools processed and received very efficiently. However, after ordering more was then contacted and told they were out of stock until mid June, in spite of the website accepting my order and Atlantic taking my money, which I was not happy about - bad practice in my opinion. Stock was still showing on website next day so clearly not updated. I then amended to a different colour and still had to wait another few weeks to receive them. Product however is of a good standard for the price paid.
25 May 2012
Reply from Atlanticshopping
Wendy´s profile
United Kingdom
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Thank you for your review.
As we experience a high turnover of stools every day, we sometimes need to wait for notification from our warehouse when something has fallen out of stock. In the event that this happens, we contact our customers straight away, so we can look into other available options. The website is usually promptly updated, with the status of our goods.
In regard to payment, this is usually processed at the time of placing an order. This means that whether immediately available or otherwise, the customer guarantees the goods for themselves. For most of our customers , this is convenient as they do not need to worry about sourcing the funds later on into their order.
Nonetheless, we are happy to hear that you are pleased with our goods and thank you again for your feedback. If you have any further queries, please do give us a call on 0121 230 1644 and someone will be available to help.
Kind regards
Jasmine
Atlantic Shopping