I am so sick of explaining my problems with BT that I won't bore anyone with the detail. But suffice it to say that I have today spoken to trading standards and they say I have a case. They have delivered me nothing but headaches peppered with 90 minute fruitless and frustrating calls to their customer helpline, broken promises and shoddy service.
Don't do it...you'd find doing smoke signals to communicate a lot more efficient.
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