I was particularly impressed when I telephoned, after I had bought my second Hozelock AC Plus 2700 Water Timer, to enquire where I could find a video demonstration of how to programme the timer which I had seen when when I bought my first timer. Within minutes Richard Eley sent me the YouTube link to the video.
Although the delivery was prompt, I did not get any replies to email enquiries about the product, so had to order two door knobs in order to get an extra rose, as I could not get a response requesting two roses and one handle. It would be good to have some form of rapport with customers.
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