I was initially very pleased with my smart looking new Yale front door and side panels. Unfortunately, during a recent cold spell of weather, we realised that Yale's promise of draught free doors/panels did not live up to the hype. On closer inspection, the side panels seemed to have warped and are letting cold northerly winds penetrate deep into our home. To make matters worse, the door itself also leaks heat, which rather defeats the reason for fitting a new one in the first place!
Unsure as to whether these problems were caused by a manufacturing fault, bad fitting, or an inaccurate pre installation survey, we reported the matter to Yale about 3 weeks ago (don't be tempted to contact by 'phone - I waited 45 minutes before finally hanging up and trying by email!). Anyway, to their credit they managed to get someone over to us very quickly. Regrettably, although acknowledging that there is a fault with the doors/panels, we have heard nothing whatsoever from Yale since.
So, in summary, a promising looking product, but from my experience, don't expect any urgency from Yale if anything goes wrong post installation!
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