Having introduced a colleague to Naked Wines we were both very disappointed to learn that he had paid £65 for the Naked Test Drive Pack (plus £5 delivery) only to discover that the value of the wines individually was slightly over £51. While this did include the £40 voucher that he received from my introduction this was disappointing to say the least. (Effectively he had paid out £70, including £30 in cash for £50 worth of wines, so the voucher was only really worth £20.)
We both queried this and he was eventually informed that the corkscrew that was included (particularly odd as only one of the six bottles had a cork) had a value of £14.99. This is in itself extraordinary as even then the numbers do not add up (slightly less that £14 would be more correct). He was further informed that the discount is in the voucher and not the wine.
As I read this, if you have a voucher and are foolish enough to assume that an introductory pack might represent good value (as one might reasonably do) then the price of the wine will be ramped up to ensure that you do not get too much out of the deal.
This is a disappointingly sharp practice for a company that is seeking new customers, and presumably also to keep existing ones. I will certainly be considering very carefully before making a decision whether or not to remain a customer of Naked Wines.
Here is the wholly inadequate email reply - thisis the bit that takes the experience form a 2* to 1* experience:
Thank you for your email.
Sorry to hear that you felt let down with this wine.
The wine itself is not discounted, it is the voucher of 40.00 where the discount is at.
The corkscrew is at 14.99.
Hope this helps and if there is anything more that I can do to help please let me know.
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