Ordered nexus 10 for someone who couldn't buy one. Website said it would ship in two or three WEEKS. Ordered at 330am. In the morning found out my friend had already bought one so thought cancelling with such a long lead time would not be a problem. How wrong I was! Actually was dispatched next day. I thought I had tried in vain to stop it and was told by their California call centre (yes California) that it could not be stopped. Was tracking parcel on TNT website when status was up as "please ring". TNT were extremely helpful and said it had not actually been dispatched and they would return it to google so I could get a prompt refund. Have emailed to confirm that google have actually cancelled order but heard nothing back. I would not attempt to buy anything from google again as it is much better to collect their product from a shop or even Amazon, who appear to know what they're doing. .
I understand that people have had bad experiences with TNT, but I had an issue with google play. The parcel had not been picked up and no info was forthcoming. I rang TNT's national number and was put through to an English call centre. The assistant checked the situation and phoned straight back. They appeared fully informed. I have no complaints about TNT as their resolution of the problem was prompt and courteous. Being put straight through to a uk call centre is a luxury these days! Google play on the other hand are something else; about to review them too!
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