We had to cancel 6 rooms we booked for a group trip and they debited the money out of our account anyway. The hotel did, yet we cancelled within the time frame of the cancellation policy. Although we respected the cancellation policy and cancelled on time, Hotels.com gave our card details to the hotel and the hotel debited more than the prices of the rooms booked (600€), causing us major problems with our bank. It has been 2 weeks since the cancellation and we are still struggling with Hotels.com to get our money back. It is thievery. They keep lying to us, saying they will call us back, yet they never do. We have called them 8 times, sent many emails... Proper ROBBERY!!!
DO NOT BOOK WITH THEM, THEY ARE LIARS AND CON ARTISTS.
Booked ticket for my dad's birthday and long time dream of seeing a rugby game in Cardiff... I paid £195 per ticket and on top of this exorbitant price I paid for delivery (to France so something around £10) and over £70 commission for Seatwave.
To my great surprise, I received the tickets and realised they actually cost £75. I was flabbergasted, shocked and angry.
I paid for two tickets, so I gave Seatwave a total extra of 240+70 that is £310... If I had known I would have taken the ticket elsewhere and paid the actual price: £150.
This is thievery. No other words. And I can't do anything about it because this evil company has excellent defence... well must have the money to get amazing lawyers considering how they are ripping people off.
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