Maplin

Item was mis-sold and then not accepted back

Maplin sold my wife a univeral laptop power supply. She took it home and tried it immediately. It did not work for her laptop. When it was returned to the store the same day they refused to accept it back in their opinion it was not faulty and the packaging was damaged. The only way to open the product was to tear the cardboard as it was glued shut. Thus it was impossible to open without damaging the packaging and impossible to return with damaged packaging.

Note the universal supply costs more than twice as much as the original dedictated power supply but was bought because we believed that it would enable my wife to use her laptop immedately and not have to wait for the delivery of the normal kind which would have taken a couple of days.

The represents abysmal customer service and I will certainly not be using Maplin again unless they are willing to recify this situation.