We ordered the Cosatto Arlo changer in white on Kiddisave which showed the item as "In stock - delivered by supplier". Having read some of the negative feedback, I added a note when ordering asking that Kiddisave contact me immediately if the item turned out not to be in stock. I received a standard email saying that the order had been 'processed' but no word about delivery date so phoned them 3 working days later to have an update. The operator phoned the supplier while on the line with me and found out that the item was discontinued. He said however that they were going to try and source it from elsewhere, that they would give me a call back. The next day, not having heard anything, I call Kiddisave again and there, the same thing: operator calls supplier because I am chasing. In the end, supplier was not able to source the item and I had to get a refund - which was processed swiftly but the question is why was I charged for something that was never available in the first place? And why don't they advise customers when there is a problem with an order?
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