I have ordered from Asda many times and their products for the most part are good value for money. I stopped ordering from them online because I always seemed to have difficulty with the deliveries.
The drivers were late 80% of the time. Invariably, I had to telephone them and ask where my delivery was..
This time was the final straw. I had the usual 2 hour slot and when that slot was nearing an end I telephoned asking where my delivery was. I was told by their customer service department that the driver could not find my address! So he just didn't deliver!
When I asked the customer service adviser what was to happen next and she said that the store had told her that they would be in touch to reschedule. I waited and hour and called back as the store had yet to telephone me with a slot. I was then told that they had selected the 8-10 pm slot.
I waited until 9.30 and called the customer service department and asked if my order was still on track to be delivered and was told that my delivery was still on the van. I insisted she phoned through to the store and explained to her what happened earlier. She telephoned me back advising that I would not be receiving my order today because the truck had broken down!! At which juncture I asked for my order to be cancelled - back to Tesco for me.
dunfallinover found this review useful
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