Laura Bufton´s profile

Reviews (3)

Yodel

0* would be more accurate

I ordered a parcel and sighed when I got the email saying it had been dispatched with yodel....knowing full well how awful they are! This time I waiting in all day on the day the tracking information said it was out for delivery - nothing. Contacted the seller again this morning to complain (as complaints to yodel are usually ignored/responded to with 'we don't know) and I was assured that the parcel was out for delivery again today and that I would get it today. Around lunchtime I rechecked the tracking information. The parcel was apparently delivered to me last night at 11pm (even though yodel only deliver until 9pm) and I had apparently signed for it! Even though I was fast asleep in bed by this time. I can only assume that yodel forged my signature (so they're fraudulent as well as unreliable) and stole the parcel for themselves.......absolutely useless!

DPD UK

Awful - and tell lies too

I was given a hour hour delivery slot - great - I thought! Half an hour after that delivery slot ended I rechecked the tracking information to find that they had apparently attempted delivery but no one was home! I had been home all day! After trawling through their awful automated menus on the customer service line, I finally found the local depot number on a forum website (it's not listed on DPD website) and managed to speak to a human being. The man at the depot contacted the driver who said he attempted delivery and was here for 10 minutes and left a calling card - (I have a locked mailbox and it wasnt there!) So I can only assume they just couldn't be bothered to deliver.....I'm wasting another day waiting in tomorrow for the 'redelivery (i.e. first attempt in my view) so we shall see....

13 September 2012

Reply from DPD UK

Hi Laura,

Did you get your parcel yet today? If not and it is past your one-hour delivery window, could you please send us your contact details and parcel reference number to socialmedia@dpd.co.uk and we will look into the matter.

Thanks, Richard.

FoneBank.com

Easy to use, fast payment!

Very easy to use, simply printed, posted and got paid!

Laura Bufton´s profile

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Laura Bufton
Reviewer
Female, 1985
London, United Kingdom

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