I ordered a parcel and sighed when I got the email saying it had been dispatched with yodel....knowing full well how awful they are! This time I waiting in all day on the day the tracking information said it was out for delivery - nothing. Contacted the seller again this morning to complain (as complaints to yodel are usually ignored/responded to with 'we don't know) and I was assured that the parcel was out for delivery again today and that I would get it today. Around lunchtime I rechecked the tracking information. The parcel was apparently delivered to me last night at 11pm (even though yodel only deliver until 9pm) and I had apparently signed for it! Even though I was fast asleep in bed by this time. I can only assume that yodel forged my signature (so they're fraudulent as well as unreliable) and stole the parcel for themselves.......absolutely useless!
I was given a hour hour delivery slot - great - I thought! Half an hour after that delivery slot ended I rechecked the tracking information to find that they had apparently attempted delivery but no one was home! I had been home all day! After trawling through their awful automated menus on the customer service line, I finally found the local depot number on a forum website (it's not listed on DPD website) and managed to speak to a human being. The man at the depot contacted the driver who said he attempted delivery and was here for 10 minutes and left a calling card - (I have a locked mailbox and it wasnt there!) So I can only assume they just couldn't be bothered to deliver.....I'm wasting another day waiting in tomorrow for the 'redelivery (i.e. first attempt in my view) so we shall see....
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