I ordered a shower enclosure online - easy to select and buy and it turned up a couple of days later and of really good quality. However I was particularly impressed with the customer service - from teling me when my consignment was due, to emailing me after delivery to make sure I was happy and then following up again 30 days later to make sure there were no problems and asking for feedback.
I also like the way the notes come from the managing director. This is a company that wants you to be happy and happy for you to get in touch.
Good old fashioned service delivered in an online environment.
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