The Chesterfield Company

Good product but poor customer service

I odered a sofa from the Chesterfield company, it eventually arrived much later than initially promised, and it didn't look as good as the product images on the website (even though the sofa I ordered had the exact same specifications as the ones shown).

The customer service is poor for a company that does business online: they don't pick up the phone, if you email them it takes days to reply and most of all they're barely polite.

I wouldn't buy from them again.

28 May 2012

Reply from The Chesterfield Company

Please accept our apologies if you feel we haven't responded to any of your queries as quickly as you would like. We try to respond to emails within 48 hours and most orders are made within 6 - 8 weeks. At busy times of year this may take slightly longer and we are sorry if this is what has happened in your case. If you would like to discuss any specific details of your order then please get in touch.