I ordered three parcels to be picked up on the same day from this company. 1 arrived damaged, the other two went missing. I had to refund the customers, and Parcel Monkey only refunded the original Postage cost, even though I insured bot the missing parcels for £100. All because their system showed the parcels not having been picked up. Customer service is prompt, but they offer no compensation other than original postage cost even though you pay extra for insurance. WIDE BIRTH, AVOID. Use main companies like city link, Parcel Force, as they provide a tracking number. The drivers for this company don't have collection tickets, even if you ask for their signature. I had to hand write one and ask the driver to sign it. Unbelievably shoddy work!!!
I bought a laptop, which was the cheapest I could find by £10. I ordered the item at 11:am and it was delivered by 3:30PM, next day. I was sent regular updates throughout the process.
I read someone else's complaint about returns, which hopefully will not happen to me. A copy of this review will be sent to the company, and I'm sure it will be in their interest to listen to these complaints and improve the overall service. Let's give them the benefit of the doubt. So far, so good :)
Rob Berry found this review useful
I booked this company, by searching for the cheapest service online. After booking my parcel, I stumbled on these reviews. My parcel was collected on the day, and was received mid day just 48 hours later.
What I did do though, was open a PayPal dispute immeadietly after processing the order. I posted a link to this website with reviews, and asked for a refuns if the parcel was not picked up as requested and delivered on time. Hopefully someone from the companies office picked up the dispute and made sure the item was delivered on time
Its only fair, on this ovpccasion, I give them 5 stars for their service, but, read the others reviews before using their service.
There is no number to call the company on, if things go wrong, so it looks like I got lucky
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