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Reviews (2)

Mattressman

disappointed with service

Whilst the bed and mattress are of good quality for the money, I was disappointed with the service. The bed was delivered on the right date and at the alloted time, but one of the packages was clearly damaged with the contents exposed showing some scratches to the paint on the wood. Why deliver a package that is clearly damaged?
They were happy to replace the damaged parts (another delivery, another day) but this time the replacement parts didn't arrive in the alloted time slot. They actually turned up 90 minutes later (at 7:00 p.m.) without a word of apology.

21 November 2012

Reply from Mattressman

Thank you for taking the time to share your review.

I am sorry that the delivery arrived to you in this state. This should of been recognised before arrival to you. Thank you for allowing us to rectify the situation.

My apologise for any inconvenience that we have caused.

Customer service manager

Bella Bathrooms

Excellent

Cheapest on the internet and 24 hours delivery!!

SF´s profile

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SF
Reviewer
United Kingdom

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