I ordered an umbrella that was delivered promptly but it was bought as a gift but was not liked. This company has a returns policy on their website which is fine but it says you must email them before you return any goods which is okay. However, i have emailed them 5 times now and have not even had 1 reply. Do not use this company and do not order if you think you may need to return the item or even want the most basic of customer service. I wouldnt have even given this company 1 star but that is the lowest score i could select.
Order late Monday and had to call on Thursday to find out that Surfdome had been having some issues with Royal Mail picking up orders. I'm going on holiday tomorrow and not really interested in excuses as it's not my problem. They couldn't even upgrade my order to delivery on a next day service. Not the "Award Winning Service" they talk about on their website. I won't be ordering from this company again.
Sam Lewington found this review useful
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