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Extremely poor service

Absolute appaling customer service. Took out an expensive extra warranty for a washing machine and took 7 days to get an engineer out and when he came he had the wrong part. Now been told it will take 7-10 days to order the parts. Incidentally, the washing machine is under two years old and has had the main circuit board changed and the parts I am waiting for are a new drum, new bearings, motor and other bits. What a waste of money. No one wants to take on my complaint either. Was told by customer services that there was othing I could do and to take it to the point of sale (store) which I did and they said the service I have recieved from customer services was shocking and shook on getting a new machine to me and having the old one written off. Was told I would get a call today. Got a call to say he couldn't get authhorisation to write it off but was still trying. Ended up going back up to the store and now they are blaming the service department. What a joke!

Have spent in the region of £2,500 in the last year and this is how they repay you. THEY ARE NOT INTERESTED after you have spent your money. GO ELSEWHERE.

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Thehairlounge Denny
United Kingdom