Hazel Millar´s profile

Reviews (2)

Rubbersole

Good customer service to overcome poor email comms

Unfortunately I had to phone Rubbersole's very helpful customer services several times as none of the emails they sent from their system reached me (not even in my spam folder) so I had no idea if they had received my order or dispatched. This was then compounded by the fact that I needed an exchange for a different size and the returns label didn't come through either. Otherwise a positive shopping experience.

02 January 2013

Reply from Rubbersole

Hi Hazel,

I do apologise that your e-mails did not reach us, otherwise we would have surely replied!

I am glad that you were able to contact us directly so we could get all of that sorted out for you in a phone call!

Kind Regards,
Katie, Rubbersole Customer Service

The Outdoor Shop Ltd

First class!

Competitive prices, speedy delivery & good comms. Recommended!

Hazel Millar´s profile

profile image of Hazel Millar
Hazel Millar
Reviewer
Female, 1971
Portadown, United States

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