Jonathan Barry Stone´s profile

Reviews (12)

BuyaBattery

No issues at all. Recommended

Very easy, good price. Quick delivery of ordered goods. that's all I wanted and that's exactly what I got.
Thanks.

Straker Translations

Very happy with service

Quick turnaround and very good customer service. Would use again.

evaQ8.co.uk

Quick, easy and accurate

Items delivered quickly and as ordered. Will use again.

The Garden Pharmacy

Faultless service

Item delivered as ordered in double quick time.
will use again.

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Wrong item sent initally but happily resolved after email to customer services.

Part of order was sent incorrectly, initial call to customer services didn't yield the anticipated response but email response was very good and customer services apologised and will send the correct item . Thanks for correcting the mistake.

Oceansrattanfurniture

Excellent service

Ordered a cube set of Rattan Furniture that was delivered within a week and is excellent quality. Saleslady was very helpful and appreciated my need for quick delivery. Would certainly recommend these guys, found them on google search and had not heard of them before, but will use again.

Earthrise Foods

Easy ordering and quick delivery

No issues to report.
Simple ordering and products delivered as expected. Will use again.

Simply Garden Furniture

No customer service so far - refund issued in a timely fashion tho to be fair

Waiting for a call or an email as to the whereabouts or intended delivery date for my rattan garden furniture despite calling twice and being promised a call back.

Hopefully Trustpilot will help me get a response.

Update... 6 days later, 3 (unanswered) emails later, still no news or phone call. Hopeless.

Update... 7 days later, I rang again and was offered a refund as goods would take another 2-4 weeks to be delivered.

Currencies Direct

Telephone dealing fine/internet payment system hopeless

I have been a customer for a number of years of currencies direct. Everything is fine and the rates are decent enough when I deal by email or phone but since they have started using the automatic online payment (iPayFX) I have not enjoyed the experience.
3 times I have tried to use and 3 times it has failed and the worst thing was that I was in a position where it wasn't even clear if my trade had executed so I had to do the trade again. Then I was sent 2 contract notes so I had in fact doubled my trade. All the tech help desk was able to do was ask me to send a screen shot, they were quite hopeless in finding a reason for the fail.
This review would have been 4 stars if I hadn't started using the online auto payment and it would have been 1 star if I had not had a much better experience over the last 4 years prior to that.

20 February 2013

Reply from Currencies Direct

Hello Jonathan,

We're so sorry to hear you've not enjoyed your experience with our online tools.
I'm excited to tell you that we will soon be kicking off an extensive program of change with the aim of matching the gold star service we already provide over the phone with our online toolkit.

We're about to conduct in-depth user testing and I invite you to please get in touch if you'd like to participate - I'd appreciate hearing your thoughts in more detail so as to incorporate your feedback into our program.

Contact details are as follows:
Email – review@currenciesdirect.com

Many thanks,
Katy Male
Product Manager
Currencies Direct

Dolphin Fitness

Very good service. Delivered quickly and correctly.

First time user of Dolphin Fitness but very happy with experience. Will use again for sure.

iflorist

Bad initial experience but full refund and apology given.

Hopeless. Flowers arrived too late in the day to be enjoyed by my wife as a surprise, the babysitter took delivery as they came around 9pm. You sent the wrong flowers and they were poor quality. You let me down on the day I needed your help. Never again.

In the interests of fairness, thank you for the reply. I will of course adjust the poor rating accordingly to reflect the positive after sales experience when everything is completed.

I have received a full refund, apology letter and a voucher. I have increased the review to 3 stars from 1 star to acknowledge the fact that iflorist took fully on board my complaint. Thanks.

15 February 2013

Reply from iflorist

Jonathan
First of all may I apologise for the late delivery on Valentines Day, it is really dissapointing that you were not happy with the quality. I have already processed a full refund and our Managing Director will be writing to you personally in the next few days explaining the problems we encountered with the bad weather that caused a later delivery on Valentines Day, there will also be complimentary gift cetificate enclosed. We managed to sucessfully deliver to tens of thousands of customers between 9am and 5pm yesterday, but once again please let me apologise for the late delivery of your order.

GardenTech.co.uk

Easy

Ordered product, arrived within a couple of days. will use again.

Jonathan Barry Stone´s profile

profile image of Jonathan Barry Stone
Jonathan Barry Stone
Reviewer
1969
Haywards Heath, United Kingdom

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