I hate to be the person who only comments on the bad service, but in this case I feel I have to.
Order was placed last week, long story short, tried to cancel a few days later by email. No response however I received an email regardless telling me, later that evening, that my products had just been dispatched.
Having checked the terms and conditions on the website stating that things can be cancelled, even if they had been dispatched. Seeing this, I decided to call the company. Spoke with a customer service representative who seemed pleasant enough but sounded pretty irritated that I wanted to cancel my order and got very defensive when I mentioned I had sent an email already.
I was told that it would be cancelled and they would ring the courier. However low and behold I have just had a rather irate courier stood outside my front door because I would not accept the delivery that was supposed to be delivered in the first place.
In future, I will call first before emailing however there is not much point in having a customer service email to email with questions etc regarding your order if things like this get missed.
This was my first experience with yourselves and while it has not been positive I may one day decide to give you another go. Having seen all the reviews on here from previous customers, I accept that I probably have had a very isolated experience and it would not stop me from recommending you to someone else.
No hard feelings really on this end, just made to feel like I was the bad guy by your customer service staff.
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