Elliot Prior´s profile

Reviews (1)

Chillout Games

Account Frozen for Petty Reason

I received a notification that because of my honest and well-intentioned feedback to help other users of Amazon decide who to shop with, that my account was frozen, despite my comment and rating actually being positive overall. I see this as a pathetic and dishonest attempt of this company to bolster their own ratings artificially by suppressing even slightly negative viewpoints.

For this reason I would recommend avoiding this company.

29 May 2012

Reply from Chillout Games

If you have a problem with your order, please contact us before leaving feedback so that we get a chance to sort out the issue. If you leave bad feedback without contacting us, you will not be able to order from us in the future unless that feedback is removed so please get in touch.

The reviewer did not get in touch with us before leaving the following negative comments: "Seller asked to confirm my address unnecessarily before sending the item". The delivery address was simply a name at a college and it is our policy to verify incomplete addresses and addresses that do not match the cardholders billing address. Luckily we are not forced to do business with everyone on their terms.

Elliot Prior´s profile

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Elliot Prior
Oxford, United Kingdom