I accidentally ordered the same items twice as thier website crashed when I made the first payment. I didnt realise it had actually gone through but when I received both packages I followed their online instructions for return.
They get you to print out a freepost sheet but in the small print they ask you to send it recorded. I didnt notice this and just sent it normally. Lore and behold the item has not reached them. Customer service is just a live chat with a condsending tone asking for the recorded item No knowing fine well I dont have it.
If you dont send it recorded they keep the item and dont refund you. This has happened to loads of people, read the reviews, too much to be a coincidence. Avoid like the plague, this outfit are scam artists.
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