Somersetsigns

Disappointing

After much research we chose this company. How disappointed we were when it arrived.

Upon opening the package (it was well packaged) there was a rough damaged part of the lower edge of the sign. We had ordered smooth edges so it was certainly not part of the design. The customer services suggested we had ordered rough edges…even if we had we would not expect a finish like it is.

The sign packaging was good so it could not have happened during transit.

We immediately informed the company of the damage. They responded in an email (full of spelling errors ) that they perform extensive quality control checks before goods are released. They further advised that we could send the product back so they could have a look. They also stated that there was always care instructions enclosed in the packing. There was none in the package we received.

We pointed out that they should send a pre paid package. They responded by saying they were a small family firm and could not do this. And to check their terms and conditions! We questioned this again and have not received a reply - this was over a week ago.

The actual sign, besides the damage is what we expected. They have really let themselves down and we would not order again. We have put this purchase down to a bad choice and experience.