Like the previous lady who was lied to regarding early settlement ,myself and my partner were lied to by Stoneacre in Hull. I specifically asked the question "what are the early repayment penalties" and was told "30 days interest." However, the very small print on our agreement states that charges can be anything between £350 and £850 charge for every £1000 owed. Therefore, making early settlement impractical and very expensive. We were also told that interest on the loan they could give us was spread evenly throughout the loan term. However, after speaking to the finance company, Barclay's, we now know that this was also a lie. We have complained in writing and in person to Stoneacre Hull who so far have told us that we can not get out of the agreement. We are now awaiting responses in writing from both Stoneacre and Barclay's and intend to pursue our complaint further with the Financial ombudsman.
In the meantime, I would strongly urge anyone considering buying a car from Stoneacre to either sort out their finances first or take a team of lawyers with you to scrutinise all the smallprint on any agreement before signing. Also beware of the diversionary tactics they used with us to take our attention away from the forms. E.g. they handed us a customer survey while my partner was looking at the finance agreement to divert our attentiion.
Needless to say the staff we saw at Stoneacre in Hull have lied to us and we will never use the company again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.