Michelle O'Neill´s profile

Reviews (1)

Stoneacre Motor Group

1 star only because I was not allowed to give them 0.

Like the previous lady who was lied to regarding early settlement ,myself and my partner were lied to by Stoneacre in Hull. I specifically asked the question "what are the early repayment penalties" and was told "30 days interest." However, the very small print on our agreement states that charges can be anything between £350 and £850 charge for every £1000 owed. Therefore, making early settlement impractical and very expensive. We were also told that interest on the loan they could give us was spread evenly throughout the loan term. However, after speaking to the finance company, Barclay's, we now know that this was also a lie. We have complained in writing and in person to Stoneacre Hull who so far have told us that we can not get out of the agreement. We are now awaiting responses in writing from both Stoneacre and Barclay's and intend to pursue our complaint further with the Financial ombudsman.

In the meantime, I would strongly urge anyone considering buying a car from Stoneacre to either sort out their finances first or take a team of lawyers with you to scrutinise all the smallprint on any agreement before signing. Also beware of the diversionary tactics they used with us to take our attention away from the forms. E.g. they handed us a customer survey while my partner was looking at the finance agreement to divert our attentiion.

Needless to say the staff we saw at Stoneacre in Hull have lied to us and we will never use the company again.

GulliverFoyleand Bert Morris found this review useful

Michelle O'Neill´s profile

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Michelle O'Neill
Reviewer
Female, 1967
United Kingdom

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Michelle O'Neill