Robin Parris´ profile

Reviews (2)

Escapade Fancy Dress

Great service, ridiculously sized box!

Really quick dispatch and cool items but for 3 small packets, I could have quite easily lived in the box the order was dispatched in! haha! :)

Yukka - The Urban Store

Great items & site but poor delivery and communication

I'm a regular customer to this site but was very disappointed with my last order. My order was placed and the money debited from my account but it took two weeks to arrive!!
My emails to the customer service address were ignored and the live chat feature on the site was useless. No response what so ever and then the conversation was terminated by the 'customer services' rep without reply :(
After some digging on the site I found a small piece of text that said delivery services might be delayed due to a warehouse relocation.
It would have been far less frustrating had this been highlighted on the home page so it was easily seen before ordering.
I have never had any issues with shopping here before but I will think twice before doing it again.
Great site. Dismal customer service.

Robin Parris´ profile

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Robin Parris
Reviewer
United Kingdom

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