I've only used these guys a handful of times, but each time they have been great. They always keep you in the loop with the order, and they use good couriers. Their website is great too, easy to navigate, vast range of stock and their online customer service is perfect. I couldn't ask for much more apart from maybe a 'Basket' that remembers what you put in when you return, like the Amazon system, that would make these guys unbeatable.
I ordered an expensive car stereo unit on the Saturday from Amazon, for Monday delivery, nothing arrived for 2 days. I contacted Amazon who sent out another unit, also next day delivery, and that didn't turn up either. It's now been a week and HDNL/Yodel have no record of the packages and seem to have put fake tracking information. I assume the drivers stole both packages. This has happened SO much with HDNL. It took them a week to deliver a camera memory card to me, from their Gatwick Depot, about 25 minutes from me. F*cking terrible.
I use Strings Direct on a regular basis because they are always well stocked with pretty much anything I can think of, the delivery service is almost always next day regardless of shipping type, their prices are nice and low and they're always reliable. There's not a better UK company online or in-store for price, availability and delivery.
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