Our goods where due to arrive for our company launch; needless to say it didn't arrive .when I called the where unable to find it and no apology. Looking at the shipping details the delivery detail where printed at 6.55pm on the agreed delivery date clearly they had no intention of meeting the agreement. Blatant disregard for customer service and rude driver. now looking at the other reviews I can see this is a company that good at failing;
I placed a telephone order for 15 boxes of tiles, the delivery was due today and a courier turned up and has placed them in the street leaving my 17 year daughter in tears with his rudeness. Speaking to orderline street delivery is part of the terms and conditions, IT WAS NOT Mentioned when I placed the order over the phone or WHEN I RECEIVED THE CONFIRMATION EMAIL these tiles now sitting in the street in the middle of London are according to the wickes my responsibility even though my daughter refused the delivery and the driver left them with telling her.I will not be home to 6.00pm. Needless to say I do not expect them to be their when I get home.
I will be cancelling my kitchen order this evening with Wickes because I would like a safe delivery of my goods and will be taking Wickes to the small claims court for these tiles which I suspect I will never see!
Excellent service, quick delivery and great design for a good price. I would definitely use this company again.
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