The very first time used the online service, I ordered £100 of items online at 8pm with next day delivery, got to work next day to expecting to see a confirmation e-mail, nothing, logged into my account, order history empty some 16 hours after my card stated order complete. Assumed in this day an age that if you have no record of making a purchase it hadnt gone through. So reordered everything again at 12.30 as i needed next day delivery, (order by 3.30) and instantly i got an e-mail and the orders were in my account. At 2.00 pm i get another e-mail thanking me for ordering the same items and my account held a duplicate order but in a slightly different order.
The penny drops, it would appear the first confirmation was for my order some 16 hours previously. What company has an online service which doesnt update orders instantly whilst offering next day service. I sent an e-mail staing the duplication and was told they had noticed the duplication but hadnt contacted me. I asked for a tracking number as the account just states complete, the first e-mail reply said your orders on its way and should arrive tomorrow. I replied i know its on its was and it will arrive tomorrow as the contract is for next day delivery. Eventually i got a reply with the tracking number. So to recap my first time customer, first order disappears into a black hole, i order twice, i chase mistake twice. One thing i can guarantee wont happen twice is using this service.
i was in all day for two days
both cards posted through door saying they had missed me were bogus
no attempt to knock or wait
i suspect its to get you to pay for the upgraded timeslot service
just couldnt be bother to contact them just told seller on amazon to refund me when its sent back after 4 days first and last time i deal with those that use this company simples
just dont be drawn into phoning them just let sellers know you wont be dealing with them
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