terrible, what's the point of insurance if they refuse to pay? They refused to pay as the said it had 'inadequate packaging'. The packaging used were specially designed guitar boxes (the guitar was double boxed), that I received a new guitar in - that arrived with me in perfect condition. The fact is they must have dropped it from a significant height to do the amount of damage present. Why do they sell insurance if it is worthless? My car insurance pays up no matter what the cause of the damage, and my assumption when taking out this insurance on the guitar was that it was insured for this type of damage. The insurance seems to be worthless. I will never use this company again. They are effectively blaming me for the damage, when itvwas one of their employees who caused it. I am most unhappy. Avoid this company.
Mark Flute found this review useful
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