I found this company paying really good price for my mobile phone. Price was £20 more than everybody else so I requested (tracked) free prepaid envelope. To be honest, it was delivered really speedy and was in my letter box next day morning. There was some problems after it. I send my phone at Wednesday afternoon. Monday morning I received an email from scrappa asking when I gonna post my mobile. It was really stressful for me as this phone was valued for £220. Luckily it was send as tracked item. They checked status and said that theirs local post office claims, package was delivered to them but the do not have it. Issue was really between scrappa and post office. Anyway..
Finally, I got my money (full amount as agreed) paid yesterday, a week after I send my item. Also had message from scrappa (because I meant to post another mobile phone worth £120), saying if I want to send another, it is strongly advice to post in for myself using recorded sign for post office postage as they do not take anymore responsibility for prepaid 48hrs track postage which they send me.
In general. I got my money, full amount. They pay pretty much better than everybody else (so far), but I'm not too sure if I would go there again. At least not this time as I already have sent my second phone to another company.
Over 6 weeks ago I ordered 2 bedside drawer units. Didn't get them at marked delivery day so I phoned tesco direct to ask what happened. Tesco send me back to wayfair because that was there order, so I phoned them. In wayfair customer service nobody even knew about me. No name or address, no traces of order. Had to forward an email from tesco to confirm my order. Week after had to do it again because was no answer and story was exactly the same. Another week odd of waiting. Nearly 2 weeks ago I received and email saying that the refund had been issued and I can expect money in 10 days. The day had come yesterday and guess what?! No money. Phoned them again and they told me again the same story. Something happened that they are not able to explain. The will investigate and they will get back to me!!!
Guys!!! Don't buy anything from wayfair.co.uk ! They sucks!!!
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