John Lewis is an excellent store and I do most of my shopping there, knowing I have always had good customer service. I bought a kitchen appliance online from them in January and gave it a very good review. Since then I have noticed that the price has fluctuated many times - up by £8 then down again, then up again, and today I noticed it was up by £37.00. So worth waiting for a good price.
I back up my Waitrose shopping with buying Waitrose products from Ocado online. I have very little to complain about, and can only say that the delivery men are extremely helpful, courteous and efficient. Deliveries turn up when they are meant to, they send messages beforehand, and I rarely have any complaint about the products. In my opinion, they are certainly superior in service to Sainsburys, and I can buy better quality products through Ocado which I can't find any where else. I have never had any problems with refunds when there's been a problem with an item, and I have never had any hassle with Nectar points or failed deliveries/ being passed from one manager to another/ calls not returned/ as I have had with Sainsburys. I shall carry on shopping with Ocado, with the odd order to other online supermarkets.
I have been waiting for a refund from Debenhams for the last month. I have emailed them 3 times with no response, and in the end had to call them, at my expense, to sort this out. They didn't seem to have any record of the courier collection, but luckily I had kept a record, and they promised a refund within 5 days. I was not impressed, and will think twice before buying from them again. Other companies, like White Stuff, John Lewis and Marks & Spencers, do not hold on to your money for such a long time and send out emails in a professional way to inform of forthcoming refunds to be made. In this case, if I had not made a note that a refund was due, I might have forgotten about it altogether, as Debenhams obviously had.
I bought a Bosch kettle from Go Electrical because the price was good and their customer reviews were excellent. It helped that these were independent, so I knew everything would be OK as I hadn't bought from them before .... and it was. The item was in stock, it was delivered quickly, and I was notified on the day as well that it would be delivered between 11 and 12 - so I could plan my morning. A totally problem free transaction, and I am very pleased with this energy saving kettle. I would certainly recommend them without hesitation.
Samples sent promptly with clear measuring instructions, excellent communication with promptly replied to emails & phone number given, blind delivered within a few days, easy to put up, excellent price. The blind I wanted was longer than the average ready-made ones, and this was not a problem. Had read the customer reviews carefully & since they were very positive I went ahead with the purchase. I would definitely use Blinds Depot again without hesitation.
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