City Link

ZERO STARS! Ninja drivers???

Ordered goods Friday morning, paying extra with seller for Saturday AM delivery. Saturday morning came and was a beautiful day, sat out in the yard from ~07:30am with coffee and nice book (we have no rear access to the house without passing the front yard).

Received email on Iphone at 09:30am (ish) stating change to my order, delivery was delayed as courier unable to deliver. Apparently the driver had somehow managed to sneak past me while i was reading my book, while all the time staying perfectly silent and evading the gaze of my dog, before knocking on our door (so silently that I couldnt hear it from 10 feet away) and leaving an 'invisible' card stating delivery had been attempted.

Well needless to say there was never any delivery attempt, no phone call from a driver, no card left....just nothing but a dishonest delivery driver who simply couldnt be bothered to make any attempt and fulfilling his job.... sorry guys, but I call that gross misconduct. And can you really trust a company who employs neglectful drivers to perform deliveries for you?

You really think a driver who is so willing to lie and tell his bosses he tried to delivery when he didnt would be able to resist the temptation of that £500 Ipad you're having delivered? You really think he won't conveniently "lose" your £1000 LCD tv you're waiting for?

My advice, I have used City-Link multiple times, all with the same outcome. They are dishonest, shady and care not for customer service. They will take your money and make no extra effort for delivery, use and alternate courier. There are far superior ones out there, and if you are forced through City-Link for whatever reason. Choose the lowest costing option and expect delivery 'sometime within the next two weeks'.

Pathetic and useless, and if you work for city-link, thinking you can reply to this message with a "warm comforting message apologising for mistakes"....save it, i've heard it all before and unless you make the changes necessary to ensure it doesnt happen again - its all empty words.

John found this review useful