customer service is something that has passed this company by. From the delivery drivers through to customer services manager (a misnomer if there ever was one). We ordered a playhouse... the roof never arrived. Rains came and it was ruined. Not only that... but the quality of the wood was very poor. For a child's playhouse the wood was splintered and broken... shocking spec. Despite this, wife and i, on reflection decided to upgrade to a log cabin style in the hope that quality of wood would be better (an extra £100+). It was somewhat better - still splinters in parts but 1000x better quality than the previous (not that the starting point was too high!!!)... but this time the firm delivered the wrong floor. We called and the "customer service" manager (the customer service has to be put in speech marks... because its a joke!) refused to offer any kid of monetary good will for messing us about again... we ordered a new floor and this couldn't arrive for over a week. The delivery guy was miserable. He wanted to leave the materials at the front door and didn't want to leave it in the garage. And when i noticed the floor was still the wrong one, when i told him he said he didn't care and that i'd have to phone... air for it... "CUSTOMER SERVICES"!!! no apology at all! i ended up going out and buying the materials top make a floor myself at a personal cost of £60... avoid if you can. this company seems to have cornered the market in wooden playhouses but if you can avoid them... DO! AVOID AVOID AVOID... please... do not suffer their incompetence and lack of customer service... as i have.....
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