i have sent many parcel via hermes with no problems. but try to have one collected - there are no means for the collecting person to print off the label.CUSTOMER SERVICES IS A JOKE - NOT EVEN MY DELIVERY LADY CAN SPEAK TO THEM ON THE PHONE.ONCE I ARRANGED FOR 2 PARCELS - I TO BE COLLECTED AND THEY OTHER ONE DELIVERED - THEY MIXED UP THE DELIVERIES!!! IT WAS A NIGHTMARE TO SORT OUT - IT WAS ONLY THE UNDERSTANDING OF THE RECIPIENTS THAT GOT THE PARCELS TO THEIR PROPER PLACES. HOWEVER I DO HAVE TO SAY THAT MY HERMES LADY IS WONDERFUL.PROMPT AND CURTEOUS AND AS HELPFUL AS SHE CAN POSSIBLY BE. AND THAT SEEMS TO ME TO BE THE TRICK.
THESE COURIERS ARE EMPLOYED ON A SELF EMPLOYED BASIS SO SOME ARE OBVIOUSLY NOT VERY HONOURABLE AND SEEMINGLY NOT CHECKED BY THE COMPANY.
BUT HERMES MUST SORT OUT THEIR CUSTOMER SERVICE DEPARTMENT.
A GOOD IDEA SPOILED BY SOME IDIOT WHO DECIDED NOT TO PASS ON ADDRESS AND PHONE DETAILS.
WHEN A COURIER BIDS FOR A JOB HE KNOWS HE WILL BE IN THE AREA. MINE HAD TO MAKE A SPECIAL JOURNEY BECAUSE THE SHIPLY IDIOTS DO NOT PASS ON THE CONTACT DETAILS.
WILL NOT USE THEM AGAIN.
No probs with ordering, but when I tried to get info on delivery,reluctantly I was given premium telephone number of city link-and were they any use??? Web site said picked up by courier at 6.30. am. eventually arrived 5.15pm.by unmarked vehicle.
What is it with these companies when you have to spend a complete day waiting for a delivery!!!!!!!!!!
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