fay a´s profile

Reviews (2)



I had stopped using hungry house after such poor cusotmer service- a few months latter they send my a 20% off voucher so i thought i'd give them another chance. stupid me- I placed an order which was 'being sent to restaurant' for over 1 hour. during this time i emailed hungry house (no reply) and called the restaurant to cancel the order. After almost 2 hours of no contact i emailed hungry house again to chase my refund, by this time i had food delivered from elsewhere- no reply. I received my card statement today to find i had been charged and not refunded by hungry house for an order i cancelled and never received. It may only be £8.02 but if they steal this from every customer they will be nice and rich soon! i have emailed them again today- wont hold my breath till they respond!
20 minutes later *I should add that having read this forum i found out they have live chat on facebook- maybe a good idea to advertise this on your site- the online operator apologized and assured me i will have a refund in 3 days, back to holding my breath....*

Alexis Fernandez found this review useful

15 October 2012

Reply from hungryhouse.co.uk

Hi Fay,

I m sorry you had some trouble ordering at hungryhouse.co.uk. I m glad that the live chat was helpful and that our customer service refunded your money. I hope that you received the refund by now, please let me know if there is any further problem.

Again, sorry about the bad experience and I hope you will give us another chance!

Kind regards,


fast and friendly, excellent

This was my third order, for the first time there was a slight issue with my order, I received an email straight away and when I phoned to sort it out everyone was friendly and efficient! Also thanks for not having an 0845 number! Order received with in 48 hours as always.

fay a´s profile

profile image of fay a
fay a
United Kingdom


I'm your average internet based consumer! I expect good service having spent a lifetime providing this myself- I am as quick to praise as complain!