I had stopped using hungry house after such poor cusotmer service- a few months latter they send my a 20% off voucher so i thought i'd give them another chance. stupid me- I placed an order which was 'being sent to restaurant' for over 1 hour. during this time i emailed hungry house (no reply) and called the restaurant to cancel the order. After almost 2 hours of no contact i emailed hungry house again to chase my refund, by this time i had food delivered from elsewhere- no reply. I received my card statement today to find i had been charged and not refunded by hungry house for an order i cancelled and never received. It may only be £8.02 but if they steal this from every customer they will be nice and rich soon! i have emailed them again today- wont hold my breath till they respond!
20 minutes later *I should add that having read this forum i found out they have live chat on facebook- maybe a good idea to advertise this on your site- the online operator apologized and assured me i will have a refund in 3 days, back to holding my breath....*
Alexis Fernandez found this review useful
This was my third order, for the first time there was a slight issue with my order, I received an email straight away and when I phoned to sort it out everyone was friendly and efficient! Also thanks for not having an 0845 number! Order received with in 48 hours as always.
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