Amanda Duckworth´s profile

Reviews (1)

LateRooms.com

poor customer servicee

Having booked a room to coincide with a concert I needed to change the date when the singer for the booked date. On ringing customer services I spoke to a less than helpful adviser, who sounded bored and uncaring.
I was informed that the hotel would only change the date if I agreed to taking an extra night. If I didn't agree then I would loss all my money, regardless of the circumstances. As a result £70 was lost and I was left thinking once again, how in times of recession, companies like this can continue to give such poor customer care. Never again.

Dee Jana found this review useful

Amanda Duckworth´s profile

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Amanda Duckworth
Reviewer
1972
United Kingdom

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