This review is an edit that sums up my overall experience with Zavvi.
I have always found their prices competitive and postage times reasonable. I recently placed a pre-order with them which sadly didn't arrive on release date or the day after, this was also before the jubilee weekend which meant my game would hopefully turn up on the Wednesday. This sadly wasn't the case it turned up on the Thursday, 6 days after the games release.
However I did write to customer services stating my disappointment in their pre-order service on the Saturday and on Wednesday I received both an email and a telephone call from a customer services representative who was apologetic and did everything he could to rectify the situation.
As the title says, I am a fan of zavvi and their online prices and will not let this incident stop me ordering from them in the future but for now will be a little wary of placing a pre-order for a game I must have on its release date. (oh the ways of gamer....)
Customer Service is commendable and I would like to say thanks to the person who dealt with my issue.
Having preordered Resistance: Burning Skies from zavvi and expecting my preorder to arrive the friday/saturday before the jubilee weekend from them, my disspointment with their poor preorder postage service was eased by the arrival of my official playstation move charge station which arrived next day (ordered Friday) at no extra charge for what was already a bargain price.
From now on, even if the price is a couple of pounds more I shall be preordering from ShopTo as I believe their postage turn around really is second to none, and am guaranteed to enjoy my product when I intend to.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.