Michael d'Alton´s profile
Reviews (2)
Bathshop321 Customer Services
Charmingly Inefficient
I ordered two items. 321 phoned the next day to say that the WC was out of stock, would be delivered in a few days.
That's exactly what happened.
Unfortunately the shower was not included. I phoned to find out where it was. A charming young lady promised to find out and phone me, but didn't. I had to phone again, this time she did reply, the shower was not in stock. Would like to have known that at the start. I needed to set up the shower room, so asked her to email instructions. Yes she said, that will be fine.
No instructions, but finally, after three weeks, the shower did arrive.
Reply from Bathshop321
Looking4Parking - Airport Parking
Excellent service at a very keen price
Simple to use, friendly staff, great value, do not know how they do it.
Michael d'Alton´s profile
About
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Firstly sorry for any inconvenience caused. Since we have recently started to look closely into our operations, it has become clear that we do need to sharpen up on some of the aspects of our working days. Thanks to your email, it is clear that we need to respond correctly and timely to all customer enquiries and ensure that such response is followed up.
Thanks to your review we are in the early stages of evaluating the customer follow up procedure and making sure that all customers receive the highest level of service. This is an ongoing process.
Once again sorry for any inconvenience caused and thank you for your custom.
Customer Service
customer.service@bathshop321.com