Mark Serlin´s profile

Reviews (4)

FHR Airport Services

Service worked as described with no hitches.

The heading says it all really, and it was easily the cheapest parking option. On return we had a bit of a trek back to the passenger drop-off point from Arrivals, pick-up would have been easier but there appeared to be roadworks there and not much room to pull up and wait so I can understand it. Will definitely use this service again.

Furniture Village

Very unhappy with their faulty goods policy

I bought 2 sofas from them. After 3.5 years the "leather" covering - which turned out to be a wafer-thin veneer over fabric - started to peel off. We wasted a few months trying to get some satisfaction out of the less-than-comprehensive insurance we were sold at time of purchase, and when that finally came to nothing we contacted customer services.
Customer services admitted in an email that faulty manufacturing was to blame. They claimed that normally they would replace but that the sofas were now discontinued. This was untrue - they changed the name. They claim that the "new" model has different covering. This may be true but it is nowhere near the totally different taht they claim (the "new" sofas appear identical) . Anyway they refused to replace their faulty goods with sofas that didn't have the fault.
They then said that because the fault came to light after 4 years (due to the claim being delayed by their insurers) they would only offer £416 in compensation (on sofas of over £1500) and pressured us into accepting this by imposing a deadline for our decision whether to accept.
We now have two horribly tatty sofas and not enough money to replace them or get them recovered.
Their reaction is "we do care about both our products and customers and do our best to resolve issues that occur in an equitable way."
Well, no they don't. They use delaying tactics, high-pressure techniques and hide behind the absolute minimum they can get away with.
Obviously we are dissatisfied and will never buy from them again.

Kinga Osrin found this review useful


The worst ISP I have ever had

Nothing will ever convice me to go back to TalkTalk. Their service simply didn't work, not even our landline functioned and we had sick relatives with whom we desperately needed to keep in touch. Their technical people were very nice but achieved nothing and their "customer services" were rude, arrogant, impatient and just horrible.

Strings Direct

Great Prices Great Range Great Delivery

Can't believe how quickly my order arrived. Really good prices and a great range of products. Beats ebay by miles, I will always be using stringsdirect from now on.

Mark Serlin´s profile

profile image of Mark Serlin
Mark Serlin
Male, 1963
London, United Kingdom